Terms and Conditions

Terms and Conditions

GENERAL

PAYMENT

CHART metalworks accepts most major credits cards including Visa, MasterCard, American Express and Discover.  Customers that have received an e-gift certificate can also redeem them at time of check out.  Credit cards are charged for full amount due at time of check out.

VARIATIONS

Our jewelry is handcrafted with hand-cast metals.  Pieces may vary slightly.

CARE

Sterling Silver, Bronze and Pewter all oxidize/tarnish/patina over time.  Exposure to perfumes, lotions, hair products, perspiration and certain chemicals can accelerate this natural process.  Apply any hair products and ensure any lotions and/or perfumes have absorbed into your skin before adorning your jewelry.  Always remove your jewelry before showering, bathing, swimming, at the gym or working out and before bed.  CHART metalworks is not responsible for routine cleaning of the jewelry, please follow our take care instructions provided in the packaging and found within our FAQs page.

WARRANTIES AND REPAIRS

CHART metalworks warranties all chains, findings and bezels against defects of the manufacturing process for one year from time of purchase and will repair/replace defective items free of charge within this timeframe.

CHART metalworks does not warranty against excessive wear and tear, for example the chain is exposed to excessive force and breaks or the metal is exposed to harsh chemicals and adversely affected.  We are not responsible for routine cleaning of the jewelry, please follow our take care instructions provided in the packaging and found within our FAQs page.

We are happy to repair items outside of the one-year warranty or damaged due to excessive wear and tear for a small fee plus shipping and handling.

All returns must be pre-authorized and accompanied by a Return Authorization.  Please see Shipping and Returns for additional warranty and repair policies and return shipping instructions.

CUSTOM PIECES POLICIES

ORDER PROCESSING & DELIVERY TIMEFRAMES

Initial proofs of artwork will be provided within 1-2 business days from receipt of order.

Revisions will be provided within 1 business day from edit requests.

Pieces ship within 5-10 business days from final proof approval. 5 business days guaranteed with our Rush Service option, within 10 business days as a standard order.  Please see Shipping and Returns for shipping options and transit times.

CHANGES TO/CANCELLATION OF ORDER

Upon approval of your location artwork, your custom piece goes directly into production.  Therefore, upon approval no changes can be made to your order.

Orders canceled after initial artwork is sent are subject to a $30 cancellation fee.

RETURNS/EXCHANGES/REFUNDS

Due to the custom nature of CUSTOM PIECES, all sales are final unless the item is defective due to the efforts of manufacturing.  CUSTOM PIECES defective due to the efforts of manufacturing will be repaired/replaced free of charge.  All returns must be pre-authorized and accompanied by a Return Authorization.  Please see Shipping and Returns for additional CUSTOM PIECES return policies and return shipping instructions.

PETITE COLLECTION POLICIES

DELIVERY AND PROCESSING TIMEFRAMES

PETITE COLLECTION orders ship within 2-3 business days.  Please see Shipping and Returns for shipping options and transit times.

CHANGES TO/CANCELLATION OF ORDER

PETITE COLLECTION orders are processed as quickly as possible and, for this reason, cannot be changed or canceled once they are submitted.

RETURNS/EXCHANGES/REFUNDS

If for any reason you are not satisfied with your CHART metalworks PETITE COLLECTION purchase, you may return for online merchandise credit, exchange or refund less the shipping charges within 60 calendar days of purchase. All returns must be pre-authorized and accompanied by a Return Authorization.  Please see Shipping and Returns for additional PETITE COLLECTION return policies and return shipping instructions.

Last modified: October, 2013